FAQ

Here are some common questions and answers about shopping with Joribit:

1. How long does shipping take?

All orders ship within Australia with free shipping. Orders are typically delivered within 2–5 business days after processing (1–2 business days).

2. How do I track my order?

Once your order is shipped, you will receive a confirmation email with tracking details. You can use the tracking number to monitor your shipment.

3. What is your return policy?

We offer 30-day returns with free return shipping. Items must be unused and in original packaging. There is no restocking fee, and no items are final sale.

4. Can I exchange an item?

Yes! If you wish to exchange a product, please contact our support team. Exchanges are handled the same way as returns — free and hassle-free.

5. Are all products covered under warranty?

Most of our products are covered by the manufacturer’s warranty. Please check the product description or contact us for warranty information specific to your item.

6. How can I contact customer support?

You can reach our team via:

Email: support@joribit.shop
Phone: +61 468 281 312
Customer service is available Monday to Friday, 9:00 AM – 6:00 PM (AEST).

7. Can I change or cancel my order?

If your order has not been processed or shipped, we can assist with changes or cancellations. Contact our support team immediately for help.

8. Do you ship internationally?

Currently, Joribit ships only within Australia. We do not offer international shipping at this time.

9. What payment methods do you accept?

We accept all major payment methods, including:

Credit/Debit Cards (Visa, Mastercard, American Express)
PayPal
Other secure online payment options available at checkout

10. Is shopping on Joribit secure?

Yes! All transactions are encrypted and processed securely. Your payment and personal information are protected at all times.